The quality of a program depends upon its ability to meet the needs of its students. One effective way to determine if those needs are met is to encourage students to evaluate the program and express their concerns, grievances, and ideas about the program. The faculty is asked to provide evidence that it makes a provision for the free expression of student views about the program and responds to student feedback and complaints.

4.7.1 The institution is required to keep a file of student feedback and complaints about the program’s quality, and the program’s response. The program must provide TEAC with access to those records, including resolution of student grievances.

4.7.2 Complaints from students about the program’s quality must be proportionally no greater or more significant than complaints made by students in the institution’s other programs.

Return to Standards of Capacity for Program Quality or Appendix B